Please do NOT use Support for Theme Customization requests. We are only able to help with Technical Queries or known Bugs. For customizations, please use http://studio.envato.com
Support means you should be able to setup everything exactly as in the demo, and if incase you can't, we will help with that. Support does not mean help with custom coding, customization of any type! If you are not a programmer, please use http://studio.envato.com or other freelancing platforms.
Note: If your query is relating to Theme Installation - please check this article Resolve Installation Issues
When requesting support, it is advised that you create private ticket and include your URL and temporary access to wp-admin.