Please do NOT use Support for Theme Customization requests. We are only able to help with Technical Queries or known Bugs. For customizations, please use http://studio.envato.com
Note: If your query is relating to Theme Installation - please check that your server is running PHP version 5.6 or above.
Support means you should be able to setup everything exactly as in the demo, and if incase you can't, we will help with that. Support does not mean help with custom coding, if you are not a programmer, please use http://studio.envato.com or other freelancing platforms.
When requesting support, it is advised that you create private ticket and include your URL and temporary access to wp-admin.